AI ticket automation for Autotask PSA.
Stratascout works your Autotask queues the moment a ticket lands. It reads the request, sets ticket category, issue and sub-issue type, and priority, matches the account, contact, and contract, and drops it in the right queue, so your dispatchers get tickets that are already sorted instead of a raw inbox to triage.
The ticket admin your techs shouldn't be doing in Autotask.
Sorts every ticket into the right queue
Sets ticket category, issue and sub-issue type, priority, and status, then routes to the correct queue the way your dispatchers already do it, before anyone opens it.
Matches the account, contact, and contract
Links the right company, contact, and contract and checks coverage, so the right work type and billing terms are on the ticket from the first touch.
Keeps notes and time entries current
Writes the ticket notes as the work moves and drafts time entries against the right work type, so the record stays accurate without your tech writing it up.
Writes the resolution into your docs
Captures each resolved ticket into IT Glue, Hudu, or your knowledge base, so the fix is a findable doc next time instead of a buried Autotask ticket.
From any channel, into Autotask, out to your documentation.
Stratascout sits between the channels your clients reach you through and Autotask PSA. Tickets arrive from email, phone, Slack, or Teams; the work happens in Autotask, where your team already lives; and the resolution is written back into your documentation. Nothing new for your team to learn.
Capture anywhere
Scout activates
StratascoutGathers context
Writes to your PSA
Reads context, begins work
Records ticket progress
StratascoutWrites resolution
Builds your docs
The math, modeled
~2,500 tech-hours a year, back on a 10-person help desk.
That's the ticket-admin lifecycle Stratascout absorbs, projected from the one to two hours a day your techs already lose to it. Your real figure rides on ticket mix, which we measure against your live queue.
Run your team's numbers~250 hrs
Handed back per tech, per year
≈ 1.2 FTEs
Of capacity on a 10-person help desk
~59 min
Back per tech, every day
Autotask questions, answered
Does Stratascout work with Autotask PSA?
Yes. Stratascout connects to Autotask through its API and works your existing queues, categories, issue and sub-issue types, and priorities. It slots into how your team already triages, with no queue rebuild to do first.
Do I have to change my Autotask setup?
No. Stratascout learns your queues, your category and issue-type structure, and your routing, then works within them. It adapts to your Autotask instead of asking you to reshape it.
Does Stratascout write to Autotask, or only read?
It drafts the real changes: category and type, account and contract match, notes, and time entries. You choose what it posts on its own and what it holds for a tech to approve, and loosen that as you trust it. Nothing is routed or closed without your team's say.
How fast can we connect Autotask?
A kickoff call and an API connection, and Stratascout starts working your queues the same week. No long rollout, no data prep, no workflows to wire up first.
See it work on your Autotask queue.
Connect Autotask PSAand Stratascout starts triaging the same week. We'll scope it against your real tickets, so you see the math before you commit.
Free. No commitment. Scoped on your live queue.