AI ticket automation for HaloPSA.
Stratascout works your HaloPSA tickets the moment they land. It reads the request, sets the ticket type and priority against your SLAs, matches the customer, site, and contract, and routes to the right team, so the clock and the owner are right from the start instead of after a dispatcher gets to it.
The ticket admin your techs shouldn't be doing in HaloPSA.
Sets ticket type and priority against your SLAs
Classifies the ticket type, sets priority so the SLA clock is right from the first minute, and routes to the correct team, before anyone triages it by hand.
Matches the customer, site, and contract
Links the right customer, site, and contract and checks coverage, so routing, SLAs, and billing terms land on the ticket from the first touch.
Logs actions and time as the work moves
Writes the ticket actions and drafts time as the work happens, so the audit trail and the billable record stay accurate without your tech typing them up.
Writes the resolution into your knowledge base
Captures each resolved ticket into your HaloPSA knowledge base, IT Glue, or Hudu, so the fix is a findable doc next time instead of a buried ticket.
From any channel, into HaloPSA, out to your documentation.
Stratascout sits between the channels your clients reach you through and HaloPSA. Tickets arrive from email, phone, Slack, or Teams; the work happens in HaloPSA, where your team already lives; and the resolution is written back into your documentation. Nothing new for your team to learn.
Capture anywhere
Scout activates
StratascoutGathers context
Writes to your PSA
Reads context, begins work
Records ticket progress
StratascoutWrites resolution
Builds your docs
The math, modeled
~2,500 tech-hours a year, back on a 10-person help desk.
That's the ticket-admin lifecycle Stratascout absorbs, projected from the one to two hours a day your techs already lose to it. Your real figure rides on ticket mix, which we measure against your live queue.
Run your team's numbers~250 hrs
Handed back per tech, per year
≈ 1.2 FTEs
Of capacity on a 10-person help desk
~59 min
Back per tech, every day
HaloPSA questions, answered
Does Stratascout work with HaloPSA?
Yes. Stratascout connects to HaloPSA through its API and works your existing ticket types, teams, priorities, and SLAs. It fits how your team already triages, with no workflow rebuild to do first.
Do I have to change my HaloPSA setup?
No. Stratascout learns your ticket types, your teams, and your SLA and routing rules, then works within them. It adapts to your HaloPSA rather than asking you to reshape it.
Does Stratascout write to HaloPSA, or only read?
It drafts the real changes: ticket type and priority, customer and contract match, actions, and time. You decide what it posts on its own and what it holds for a tech to approve, and loosen that as trust grows. Nothing breaches an SLA or closes without your team's say.
How fast can we connect HaloPSA?
A kickoff call and an API connection, and Stratascout starts working your tickets the same week. No drawn-out rollout, no data prep, no workflows to build first.
See it work on your HaloPSA queue.
Connect HaloPSAand Stratascout starts triaging the same week. We'll scope it against your real tickets, so you see the math before you commit.
Free. No commitment. Scoped on your live queue.