Calculate your MSP's ticket-admin ROI.
Every tech on your help desk loses one to two hours a day to ticket admin: triaging each ticket, creating and enriching it, managing it as the work moves, and writing up what was done. It's relentless and repetitive, and it all happens before the real problem gets solved.
That's skilled, billable time going to admin instead of the work clients pay for, and it's exactly the lifecycle Stratascout absorbs. Set your three numbers below to see what those hours cost you each year, and how much capacity you get back, the kind you'd otherwise hire for.
Your numbers
Everyone who works tickets day to day. Skip dedicated project engineers and leads.
Triage, ticket creation, enrichment, management, and write-ups, before the fix. For most teams it runs one to two hours per tech.
Salary, benefits, taxes, and overhead combined. Most help desk staff land between $45K and $65K.
Reclaimable each year
$33,516
Of the $51,563a year your team pours into ticket admin, that's the share Stratascout absorbs, leaving your techs to approve and move on.
That's about 0.6full-time techs' worth of capacity, the headcount you'd otherwise hire for, back on the team you already have, without the salary, recruiting, or ramp.
$2,793
Recovered every month
1,268 hrs
Tech-hours handed back / year
7.5 hrs
On ticket admin today, across your team, every day
Priced at the blended hourly rate (2,080 hours a year over 260 working days). Assumes Stratascout absorbs about 65% of the ticket-admin lifecycle (triage, creation, enrichment, management, and write-ups), with a human approving the rest. Your real figure rides on ticket mix, which we measure against your live queue.
Want this measured on your real queue?
What MSP owners ask about this math
What does ticket triage cost an MSP per year?
More than most owners think, because it hides inside payroll. A 5-person help desk averaging 90 minutes a day each on ticket management, at $55K fully loaded, spends about $50,000 a year just reading, sorting, matching, and routing tickets, before anyone fixes a thing. Stratascout hands back roughly two-thirds of that.
What counts as ticket management time?
The intake work that happens before the fix: reading the ticket, classifying it, setting type and priority, matching it to the right client, checking history, and routing it to the right tech. For most teams it runs one to two hours per person, per day, and it rarely shows up as its own line item.
What is the fully loaded cost of a help desk tech?
Salary plus benefits, payroll taxes, training, and overhead. For L1 help desk staff that usually lands between $45K and $65K, depending on your market. A quick estimate: take base salary and multiply by 1.3 to 1.4.
Does Stratascout resolve tickets, or just triage them?
It triages and diagnoses, it does not auto-close. Most tools stop at a label; Stratascout reads who the ticket is from, what is happening in their environment, and whether it has happened before, then drafts the classification, client match, owner, and schedule for a tech to approve. Nothing sends, assigns, or closes until a human okays it, so you get the hours back without handing over judgment.
How is this different from other MSP ROI calculators?
Most ask for fifteen inputs and email you a PDF. This one takes three numbers and shows your annual cost of ticket management in seconds, plus how much triage gives back, so you can see the math before you ever talk to us.
What would your team do with those hours back?
Stratascout connects to ConnectWise, Kaseya, or Jira and starts triaging the same week. No workflows to build, no admin to babysit it. Your techs stop sorting the queue and get back to the work you bill for.
Free. No commitment. We'll scope it against your real queue.