AI ticket automation for ConnectWise PSA.
Stratascout works your ConnectWise service board the moment a ticket lands. It reads the request, classifies type, subtype, and item, matches the company, contact, and agreement, sets priority, and routes it to the right board, so your techs open a ticket that's ready to work instead of a blank one to sort.
The ticket admin your techs shouldn't be doing in ConnectWise.
Sets the ticket up on the right board
Classifies type / subtype / item, sets status and priority, and routes to the correct service board the way your team already triages, the moment the ticket lands.
Matches the company, contact, and agreement
Identifies who the ticket is from, links the right company and contact, and checks the covering agreement, so routing and billing are right from the first touch.
Keeps notes and time entries current
Writes discussion and internal notes as the work moves and drafts time entries, so the ticket stays accurate without your tech typing up the trail.
Writes the resolution into IT Glue
Turns each resolved ticket into a findable doc in IT Glue, Hudu, or your knowledge base, so the next identical ticket is a lookup, not a re-solve.
From any channel, into ConnectWise, out to your documentation.
Stratascout sits between the channels your clients reach you through and ConnectWise PSA. Tickets arrive from email, phone, Slack, or Teams; the work happens in ConnectWise, where your team already lives; and the resolution is written back into your documentation. Nothing new for your team to learn.
Capture anywhere
Scout activates
StratascoutGathers context
Writes to your PSA
Reads context, begins work
Records ticket progress
StratascoutWrites resolution
Builds your docs
The math, modeled
~2,500 tech-hours a year, back on a 10-person help desk.
That's the ticket-admin lifecycle Stratascout absorbs, projected from the one to two hours a day your techs already lose to it. Your real figure rides on ticket mix, which we measure against your live queue.
Run your team's numbers~250 hrs
Handed back per tech, per year
≈ 1.2 FTEs
Of capacity on a 10-person help desk
~59 min
Back per tech, every day
ConnectWise questions, answered
Does Stratascout work with ConnectWise PSA?
Yes. Stratascout connects to ConnectWise through its API and works your existing service boards, type / subtype / item structure, statuses, and routing rules. There's nothing new for your techs to learn and no board re-config to do first.
Do I have to change my ConnectWise setup?
No. Stratascout learns your boards, your classification structure, and how your dispatchers route, then works within them. It fits your ConnectWise, rather than asking you to reshape ConnectWise around it.
Does Stratascout write to ConnectWise, or only read?
It drafts the real changes: classification, company and agreement match, notes, and time entries. You decide what it can post on its own and what it drafts for a tech to approve, and you loosen that as you trust it. Nothing is assigned or closed behind your team's back.
How fast can we connect ConnectWise?
A kickoff call and an API connection, and Stratascout starts working tickets on your boards the same week. No six-month rollout, no data to prep, no workflows to build.
See it work on your ConnectWise queue.
Connect ConnectWise PSAand Stratascout starts triaging the same week. We'll scope it against your real tickets, so you see the math before you commit.
Free. No commitment. Scoped on your live queue.